Terms & Conditions.

1. The agreement

A project begins when the client accepts the written proposal or service agreement and pays any required deposit. The agreement consists of that document, these terms and any later changes agreed in writing. NA Digital will provide the agreed services with reasonable care and skill.

2. Project timelines

Any delivery date is an estimate unless expressly agreed as fixed. Timelines depend on prompt feedback, content, approvals, access and third-party services. If the client delays an item we need, the schedule may move. We will communicate material changes and agree a revised plan where necessary.

3. Client responsibilities

The client must provide accurate information, suitable content, timely feedback, one authorised decision-maker and any required access. The client confirms that it has permission to use all supplied text, images, logos, data and other material, and is responsible for the accuracy and legality of its business claims, policies and regulated content.

4. Revisions and scope changes

The included revision rounds will be stated in the proposal. Revisions refine the agreed direction; they do not include a new concept, major restructuring or work outside scope. Additional requests will be explained and quoted before they are carried out. Approval of a stage allows work to proceed to the next one.

5. Payment schedule

Prices, deposits, instalments and due dates are set out in the proposal. Invoices must be paid by the stated date. NA Digital may pause work or delay launch while an invoice is overdue. Deposits reserve project time and cover work already scheduled or completed; any refund entitlement will depend on work performed, committed costs and applicable law.

6. Website ownership

Once all project invoices are paid, the client owns the final bespoke website design and client-specific content created for the project, except for third-party materials and NA Digital’s pre-existing tools, methods, reusable components and know-how. Until full payment, all project work remains owned by NA Digital.

Unless confidentiality is agreed in writing, NA Digital may identify the client and display completed public work in its portfolio and marketing.

7. Third-party software and services

Websites may rely on hosting, domains, content-management systems, plugins, fonts, stock assets, payment processors, booking tools or other third-party services. Their own terms, licences, fees and availability apply. NA Digital is not responsible for a third party changing, suspending or discontinuing its service, but can quote for reasonable replacement or remedial work.

8. Website Care

The £25 monthly Website Care plan includes only the services stated on the Website Care page and in the client’s agreement: covered core updates, security monitoring, regular backups, performance checks, uptime monitoring and up to 30 minutes of small content edits each month.

Unused edit time does not roll over unless agreed otherwise. New pages, functionality, redesigns, SEO campaigns, branding, photography, specialist development, premium licences, hosting and other third-party fees are outside the plan and quoted separately. Response and restoration times depend on the cause, access and third parties; Website Care is not a guarantee that a website will never experience downtime or a security incident.

9. Cancellation and suspension

Project cancellation must be given in writing. The client must pay for work completed, approved third-party costs and any other amount properly due under the proposal. NA Digital will provide completed, paid-for deliverables in their then-current state where reasonably practical.

Ongoing services may be cancelled in line with the minimum term and notice period in the service agreement. We may suspend services for overdue payment, unlawful use, security risk or a serious breach, normally after giving reasonable notice where circumstances allow. Nothing in these terms removes any statutory cancellation right that applies to a consumer.

10. Liability

NA Digital is not liable for indirect or consequential loss, loss caused by inaccurate client material, unauthorised changes, client delay, third-party failure or events outside reasonable control. To the fullest extent permitted by law, NA Digital’s total liability relating to a project or service is limited to the amount the client paid for that project or service during the preceding 12 months.

Nothing in these terms excludes liability that cannot legally be excluded, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or the client’s applicable statutory rights.

11. Confidentiality, law and contact

Each party will protect confidential information received through the project and use it only for the agreed work, except where disclosure is legally required. If any term is unenforceable, the remaining terms continue. The agreement is governed by the laws of England and Wales, and its courts have jurisdiction unless mandatory law provides otherwise.

Questions, notices and requests can be sent using the details on our Contact page.